Shipping policy
Shipping Policy
Order processing
We aim to process all orders within 1–3 business days after payment is received. Orders are not processed or dispatched on weekends or public holidays.
During busy periods, product launches, or promotions, processing times may be slightly longer.
Shipping times
Estimated delivery times begin once your order has been dispatched.
- United Kingdom: 2–5 business days
- International orders: 5–15 business days
Delivery times are estimates only and are not guaranteed.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.
From time to time, we may offer free shipping promotions. Any such offer will be clearly shown at checkout or on our store.
Order tracking
Where tracking is available, you’ll receive a shipping confirmation email with tracking details once your order has been dispatched.
Delays
We’re not responsible for delays caused by carriers, customs, severe weather, strikes, or other factors outside our control. If your order is delayed, we recommend allowing extra time before contacting us.
Incorrect shipping information
Customers are responsible for providing a complete and accurate shipping address at checkout. We’re not responsible for orders that are delayed, lost, or returned because of an incorrect or incomplete address.
If you notice an error in your shipping details, contact us as soon as possible. We can’t guarantee changes can be made once an order has been placed.
International shipping, customs, and taxes
For international orders, customs duties, import taxes, and other local charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delivery delays.
Lost or damaged packages
If your order arrives damaged, or if you believe it has been lost in transit, please contact us within 7 days of the expected delivery date and include your order number and any relevant photos if applicable.
We’ll review the issue and work with the shipping carrier where appropriate.
Questions
If you have any questions about shipping, delivery, or your order, please contact us through the contact details listed on our store.